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Return to shopPrivacy Policy
Last updated: 24th March 2026
UNÆG PET respects your privacy and is committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Indian laws.
1. INTRODUCTION & APPLICABILITY
UNÆG PET (operated by UNAGE PET LABS PVT. LTD.) respects your privacy and is committed to protecting your personal data in strict compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Indian laws. This Policy governs the collection, processing, storage, and transfer of personal data when you use our Website or purchase our products.
2. DATA WE COLLECT
We may collect the following data points: • Personal & Contact Details:Name, billing/shipping address, phone number, and email address. • Transactional Data: Order history and payment-related information (processed securely via encrypted third-party payment gateways; we do not store full credit card details). • Technical & Device Data: IP address, browser type, operating system, and website usage data. • Pet Information:Data provided regarding your pet’s age, breed, and skin/coat condition (e.g., via the UNÆG Pet Skin Atlas or 14-Day Log Sheets).
3. EXPLICIT CONSENT & WITHDRAWAL
By affirmatively checking the consent box during account creation, newsletter signup, or checkout, you provide clear, specific, and itemized consent to the collection and processing of your personal data as outlined in this Policy. You have the right to withdraw your consent at any time by contacting our Grievance Officer. Please note that withdrawing consent for essential data processing may affect our ability to fulfill your orders or provide certain services.
4. PROCESSING OF MINORS' DATA
We do not knowingly collect, process, or track the personal or behavioral data of individuals under the age of eighteen (18) without verifiable consent from a parent or lawful guardian. If you are a parent or guardian and believe we have inadvertently collected data from a minor, please contact our Grievance Officer immediately to arrange for the expedited deletion of such data.
5. PURPOSE OF DATA COLLECTION
Your data is used strictly for lawful purposes, including to: • Process, fulfill, and track your orders. • Provide customer support and address grievances. • Improve website performance, user experience, and product offerings. • Comply with applicable legal, tax, and regulatory obligations.
6. WHATSAPP & SMS COMMUNICATIONS
By providing your mobile number at checkout or account registration, you explicitly consent to receive transactional, promotional, and marketing communications from UNÆG PET via SMS and WhatsApp. You understand that standard message and data rates may apply. You may opt-out of promotional messages at any time by replying “STOP” or utilizing the unsubscribe link provided. Opting out of marketing messages will not affect the delivery of critical transactional updates regarding your orders.
7. BEHAVIORAL TRACKING, COOKIES & ANALYTICS
We utilize third-party analytics and advertising tools, including but not limited to Google Analytics and Meta (Facebook/Instagram) Pixels, to understand user behavior, optimize our Website, and deliver targeted advertising. These tools collect anonymized data regarding your browsing habits, device information, and interactions with our Website. By using our Website, you consent to the processing of this data for targeted marketing purposes. You may manage your cookie preferences directly through your browser settings.
8. DATA SHARING & CROSS-BORDER TRANSFERS
We do not sell or rent your personal data to third parties. Your data is primarily stored on secure servers located within India. However, to operate our Website and fulfill orders, we may share data with authorized third-party service providers (such as Shopify, AWS, logistics partners, and payment processors) whose servers may be located outside India. By using our Website, you explicitly consent to the transfer, storage, and processing of your data across international borders, provided that UNÆG PET ensures such third parties adhere to data protection standards commensurate with the DPDP Act, 2023.
9. DATA SECURITY & BREACH NOTIFICATION
We implement reasonable, industry-standard security safeguards to protect personal data against unauthorized access, disclosure, or misuse. In the unlikely event of a confirmed personal data breach compromising your information, UNÆG PET will promptly notify the Data Protection Board of India and the affected users in accordance with the timelines and procedures prescribed under the DPDP Act, 2023 and the directives of the Indian Computer Emergency Response Team (CERT-In).
10. DATA RETENTION
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy. Specifically, transactional and billing data is retained for a period of up to eight (8) years to comply with Indian tax, corporate, and auditing laws. Marketing data is deleted upon the withdrawal of your consent.
11. YOUR RIGHTS UNDER THE DPDP ACT
Under Indian law, you possess the right to: • Access a summary of the personal data we process about you. • Request the correction, completion, or updating of your data. • Request the erasure of your personal data (subject to our legal retention requirements). • Nominate an individual to exercise your rights in the event of your death or incapacity. • File a grievance with our designated Data Protection Officer.
12. GRIEVANCE REDRESSAL & DATA PROTECTION OFFICER
In compliance with the DPDP Act, 2023, the details of our designated Data Protection / Grievance email provided below.
Designation: Data Protection & Grievance Officer
Address: 40, Ground Floor, Savla Chambers, CawasjiPatel Street, Fort, Mumbai 400001
Email: [info@unageyourpet.com]
We will acknowledge your request within 48 hours and endeavor to resolve it within the statutory timeframe.
13. CHANGES TO POLICY
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. The “Last Updated” date at the top of this document indicates when revisions were made. Continued use of the website following such updates implies your acceptance of the revised Policy.