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Return to shopShipping, Returns & Refund
Last updated: 24th March 2026
This Shipping, Returns & Refunds Policy forms part of the Terms & Conditions of UNÆG PET.
1. SHIPPING & LOGISTICS FORCE MAJEURE
UNÆG PET delivers products across India through authorized third-party logistics partners. Delivery timelines displayed on the Website are estimates only. Shipping charges, if any, will be displayed at checkout and are non-refundable unless otherwise stated. Risk of loss passes to the customer upon successful delivery to the address provided.
Force Majeure: UNÆG PET shall not be held liable for any delay or failure in delivery, or any resulting losses, caused by force majeure events, including but not limited to acts of God, extreme weather, strikes, government lockdowns, or disruptions in third-party courier networks.
2. FAILED DELIVERIES & RETURN TO ORIGIN (RTO)
Our logistics partners will make a maximum of three (3) delivery attempts. If the customer is unavailable, provides an incorrect or incomplete address, or refuses to accept the parcel, the order will be marked as Return to Origin (RTO) and sent back to our facility. For prepaid orders resulting in an RTO, a refund will be processed to the original payment method strictly after deducting the actual two-way shipping and handling charges incurred by UNÆG PET.
3. GENERAL RETURNS POLICY
UNÆG PET products are premium external pet care and grooming formulations. Due to strict hygiene, safety, and quality control considerations, we follow a highly restricted returns policy. Returns and refunds are governed strictly by the eligibility conditions outlined below.
4. ELIGIBILITY FOR RETURNS
Returns or replacements will only be considered if:
• The product is entirely unused, unopened, and in its original, sealed packaging.
• The product was received in a damaged, leaked, or incorrect condition (subject to Clause 5).
5. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES (MANDATORY VERIFICATION)
If you receive a damaged, leaked, or incorrect product, you must notify us within 48 hours of delivery. To validate your claim and prevent fraudulent returns, you MUST provide an uninterrupted, unedited unboxing video clearly showing the original sealed package being opened and the specific defect or damage. Claims submitted without a continuous unboxing video from the point of breaking the external courier seal will be automatically rejected. UNÆG PET reserves the exclusive right to verify all claims prior to approving a replacement or refund.
6. NON-RETURNABLE ITEMS
The following items are strictly non-returnable and non-refundable:
• Products that have been opened, unsealed, or used.
• Products without their original packaging, labels, or tags.
• Products purchased during promotional sales, clearance events, or using discount codes (unless received damaged).
• Complimentary samples or promotional gifts.
7. RETURN SHIPPING & REFUND PROCESSING
Return shipping costs, if applicable, may be borne by the customer unless the return is due to an error, damage, or incorrect shipment attributable to UNÆG PET. Where applicable, reverse pickup may be arranged at our discretion. Refunds are initiated only after the returned product has been received and physically inspected by our quality control team. Approved refunds will be processed to the original payment method within 7–10 business days from the date of successful quality verification. Shipping and RTO charges are non-refundable.
8. ALLERGIES & INDIVIDUAL SENSITIVITIES (ABSOLUTE DISCLAIMER)
Animal skin, coat chemistry, and biological responses vary significantly. We strictly require performing a small patch test 24 hours prior to full application. UNÆG PET explicitly disclaims any and all liability for allergic reactions, sensitivities, or adverse events resulting from individual pet intolerances or a failure to follow usage instructions. Reactions based on individual sensitivity do not constitute a product defect and do not qualify for returns, replacements, or refunds.
9. ORDER CANCELLATIONS
Orders may be cancelled by the customer only before dispatch. Once an order has been handed over to our logistics partner, it is considered dispatched, and cancellation requests will no longer be accepted. You must wait for delivery and apply for a return (if eligible) under this policy.
10. CONTACT FOR GRIEVANCES
For any shipping, returns, or refunds-related queries, please contact our Grievance Officer:
Email: info@unageyourpet.com.
We aim to acknowledge all requests within 48 working hours.